Compare source page
Look at the live product page and check whether the warehouse item truly differs.
UK spreadsheet guide
LoveGoBuy UK Return And Exchange Checks
Decide whether to keep, exchange or return an item before shipping when QC photos show a mismatch or defect.
Returns
Return or exchange decision points
Decide whether to keep, exchange or return an item before shipping when QC photos show a mismatch or defect.
Classify the issue
Separate small photo differences from wrong size, wrong colour, defect or wrong item problems.
Act before shipping
Return and exchange choices are usually easier before the item is combined into a parcel.
Keep evidence
Save the product link, order note and QC photos when asking for an exchange or return.
More UK checks